Should you have any questions or suggestions regarding our products, you can contact our customer service directly via the contact form.
Here we would like to answer the most frequently asked questions!
We would be happy to send you samples of our soft or dry food for your pet. Please understand that due to high demand, we charge a small fee to cover postage costs.
For this, you can contact our customer service directly.
Our customer service team will be happy to answer any questions you may have about our products. Simply use our contact form or send us an email to: kundenservice@propet.de
Our feeding recommendations for kittens and puppies can be found on the back of the packaging. The weight indicated there is always based on the animal's current weight. This can vary considerably depending on breed and age.
Many animals suffer from allergies or intolerances today. Therefore, we also offer products for dogs and cats with special needs.
Our customer service team will be happy to assist you with your selection.
The (major) difference between classic dry food and our Soft is the moisture content. While dry food only has a moisture content of approximately 8-10%, MAC's Soft is a semi-moist food with a moisture content of 18-19%. This makes it easier for the dog's stomach to digest and also suitable for sensitive dogs.
With so many different types of pet food and products available, it's easy to lose track. Our customer service team will be happy to help you if you're looking for a specific food for your pet.
NO! All our products are free from grains, sugar and artificial additives.
We consistently avoid unnatural additives.
Our high-quality food is produced without preservatives, flavorings, or natural and artificial colors.
This is a question many pet owners have. As a general rule of thumb, we recommend starting at 12 months of age. However, depending on the breed and development of the young animal, switching to a new food may be advisable earlier or later. Since we don't know your pet, it's best to consult your veterinarian about when a change is appropriate.
Very few animals tolerate a radical change in diet from one day to the next. This often leads to diarrhea and is frequently mistakenly attributed to an intolerance.
If you want to transition your pet gently, we recommend doing so gradually mac Mix a quarter of the new food with the current food and increase the amount a little each day. Within a week, you can achieve a smooth transition.
