If you have any questions or suggestions about our products, you can reach our customer service directly using the contact form.
Here we would like to answer your most frequently asked questions!
Do you also send food samples?
We would be happy to send you samples of our soft or dry food for your animal. Please understand that due to high demand, we charge a fee for postage.
To do this, you can contact our customer service directly.
Who can I contact if I have questions about your products?
Our customer service will be happy to answer any questions you may have about our products. Simply use our contact form or write us an email to: kundenservice@propet.de
What are the feeding recommendations for puppies and kittens based on?
You can find our feeding recommendations for kittens and puppies on the back of the packaging. The weight stated there is always based on the current weight of the animal. This can vary greatly depending on race and age.
My animal has an allergy/intolerance: Who can help me choose?
Many animals today suffer from allergies or intolerances. That's why we also have products for dogs and cats with special needs in our range.
Our customer service will be happy to help you with your selection.
What is the difference between dry food and your soft food?
The (big) difference between the classic dry food and our soft food is the moisture content. While a dry food only has a moisture content of approx. 8-10%, MAC 's Soft is a semi-fermented food with a moisture content of 18-19%. This makes it easier for the dog's stomach to digest and is also suitable for sensitive dogs.
Who can advise me on the many types of food? What is the right food for my animal?
With so many different feed variations and products, you can quickly lose track. Our customer service will be happy to help you if you are looking for special food for your animal.
Does your food contain grains?
NO! All of our products are free of grains, sugar and artificial additives.
Does your food contain preservatives or artificial colors?
We consistently avoid using unnatural additives. Our high-quality food is produced without preservatives, without flavorings and without natural or artificial colors.
When can I switch kittens/puppies to adult food?
This question concerns many pet owners. We give a general recommendation from the age of 12 months as a rough rule of thumb. However, depending on the breed and development of the young animals, a change may be recommended sooner or later. Since we don't know your animal, it's best to talk to your veterinarian about when a change makes sense.
What is the best way to switch my animal to a new food?
Very few animals can tolerate a radical change in food from one day to the next. This often leads to diarrhea and is often mistakenly attributed to intolerance. If you want to transition your animal gently, we recommend doing this mac . Mix a quarter of the new food into the existing food and increase the amount a little every day. You can achieve a gentle change in food within a week.
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